Training Programs
Code of Practice
The Apprentice and Traineeship Company adheres to a code of practice to ensure fair and proper dealings with all people.
A complete copy of the Code of Practice is provided to all staff (full time, part time, casual, or sub contractors) and is also available to students upon request.
The Code of Practice contains our behavioural and ethical guidelines, and includes:
1. The Purpose of the Code
2. Mission Statement
Our Value Principles (Accountability, Customer Service, Integrity etc)
Honest Dealing (Principle, Disclosure, Intellectual and Commercial Property etc)
3. Trainee Information
Safety, Induction, Training and Assessment Plan ,RPL, qualification gained,
Costs, Code of Practice, entry criteria and prerequisites etc
4. Marketing
5. Training Standards and Ethical Relations
Access and Equity Provisions, Bullying, Safety Policy, Staff Support and Expectations, Customer Service,
Acknowledgement, Use of Logos
6. Registration Process
7. Refunds and Cancellation Policy
8. Grievance, Complaints and Appeal Procedures
9. Course Delivery and Mutual Recognition
10. Assessment (Assessor Qualifications and Assessment Tools, Skills Recognition, Access to Records)